Cannot access my Post Office from your website.

[croff01970]

I cannot access my Post Office from your website and it appears, from the forums, I am not alone.

I do not have a working TPG email address at home, as after my computer was rebuilt it would not accept any settings.

This is why I am currently relying on the Post Office to access my emails.

Why is it that I can access everything else, in my account, on your website but not the Post Office?

Please send any response to xxxxxx@bigpond.com

Regards

Carl Roff

[david64]

Hi @croff01970 . How far do you get when trying to login to Post Office?

Can you try this URL:      https://www.tpg.com.au/home/postoffice

Do you get an error message?

To receive emails about this problem, you should put the bigpond address into your Community profile.

There seems to be a problem when logging out of Post Office.

[Shane]

Hi @croff01970,

Let us help raise this with our Postmaster, could you shoot us a PM with your details also the screenshot of the error message when you try to log-in to the post office.

How to send a PM? 

Regards,

I cannot access my Post Office from your website and it appears, from the forums, I am not alone.

I do not have a working TPG email address at home, as after my computer was rebuilt it would not accept any settings.

This is why I am currently relying on the Post Office to access my emails.

Why is it that I can access everything else, in my account, on your website but not the Post Office?

Please send any response to xxxxxx@bigpond.com

Regards

Carl Roff

[Shopback]

I have a similar issue. If i try to use webmail I get:

The requested URL was rejected. Please consult with your administrator.

Your support ID is c15c6265-3437-4e09-8adf-e2a40c8d8e0d

Error 503 - Service Unavailable

F5 site: me1-mel

[Go Back]

Edit: seems to work on edge. But not chrome or opera. 

[johnfran]

Today I had the same error except that it was F5 syd (cannot remember all the rest as I am at home now) but since then I have found that I can access my inbox but cannot send or delete emails from the inbox but I can delete anything in the Spam folder.

[BasilDV]

Hi @Shopback and @johnfran

Are you still experiencing issues accessing the Webmail?

If yes, kindly send me a PM with your TPG account details for further assistance.

BasilDV

[Shopback]

As previously stated, only works on edge.

I can log in using my partners account with no issues.'

Mine does not. 

PM Sent

[Shane]

Hi @Shopback,

I responded to your initial message via PM. Please check your inbox, we will wait for your response.

Regards,

As previously stated, only works on edge.

I can log in using my partners account with no issues.'

Mine does not. 

PM Sent

[Jowe43]

I also cannot access my post office from the website.

Just getting a generic  " reason failed "   url link.   

Have not changed the password, and using the forgot password .  Sounds like the temporary password was probably sent to the same email account i can't access?

"

Temporary Password Sent

Success!

A temporary password has been sent to your email.

Please follow the instructions provided to reset your password."

[BasilDV]

Hi @Jowe43

We'd like to have a better understanding of the situation.

Kindly send us your account details via PM for further checking.

BasilDV