Cannot access my account while oversea

[wsovann]

Hi there,
I am currently oversea and trying to access my TPG account. However, everytime, I try to log in using the web Browser, I always receive the 403 Forbidden error.

I have tried different web browsers with and without VPN, but I keep encountering the 403 Forbidden error.

I then tried using the TPG app, still encountered the error.

I need to log into my account to change the payment details as well as topping up my prepaid balances.

Is there anyone here who could assist me with this problem?

Thank you

[vntcom]

I got the same problem

[Ahra_G]

Hi @wsovann & @vntcom, we're here to help! Please send us a private message and we'll pull up your accounts. 

[neilthyer]

same problem weeks later no resolution

[dermotclarke]

There's no option to send you a private message. I'm in Singapore unable to log into my TPG account to switch to data roaming. Please help

[Aubrey]

Welcome to TPG Community, @dermotclarke!

Please try to send a PM again, you should be able to send one now. Let's have your details and we'll help activate your roaming.

Regards,

Aubrey

[Mars_K]

Hello there,

I have got the same problem: need to receive SMS while I am out of Australia, but cannot access my account from oversea.

Is it possible to fix it, or do I need to give it up?

Thanks,