Cannot access my account

[Chelsea190]

Hi. I am experencing the silimar issue as Speedy1959 in the TPG community site had. I cannot access to my old phone number anymore, failed to log onto my account even I have the account ID and password. Wasted 1 hour waiting someone in the accounts team to pick up the phone but no one replies. How can I solve the problem? 

[Aubrey]

Hi @Chelsea190, welcome to TPG Community!

If you are unable to receive the OTP as your contact number has changed, we can help you getting your details updated. Please send us a private message with your customer ID or username.

Thanks,

Aubrey