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Cannot complete 2FA

Level 2

I was unable to verify my account because it requires you to have a mobile number to receive a text? which is impossible. Hence I put the number of an old sim card from a while back that is no longer active (cannot receive texts nor calls). What should i do?

Level 7

It's no good entering a non-valid number as you won't see the code to be able to verify.

You don't have a mobile?


Hi @rhan344444, you have to have an active mobile number registered on your account where you can receive the OTP and be able to log in to your online account.


As you do not have one registered, please send us a private message with your account details and we can go from there.