Cant login to my account or TPG app

[Swells]

Hi Team, 
I cant login to the TPG My account or app. I've tried to reset my password many many times, and have clicked on the link to reset but get a page that doesnt load - saying "

This site can’t be reached

novus.tpg.com.au took too long to respond."

Please help.

[BasilDV]

Hi @Swells 

Have you tried logging in using your TPG username or customer ID number?

Are you logging in with your phone, computer, or both?

BasilDV

[Swells]

Thanks Basil. 
Yes, using my username which is my phone number - I choose the forgot password, and get a text with a link to reset. the link doesnt work on my phone, or on my computer. (Google chrome).

As per my note, it just times out - no luck at all.

[BasilDV]

Could you try logging in with the Customer ID number instead of the username?

[Swells]

Tried that - same process, the reset password page doesn't load.

[BasilDV]

We'd like to check on this further @Swells 

Please send us a private message with your account details.

BasilDV

[RobertSmith]

I am in the same situation- and all I want is to get access to my 2022-2023 invoices for tax purposes.

Cheers, Rob

[BasilDV]

Hi @RobertSmith

What error message do you get when you try to log in?

Have you also attempted to reset your password?

BasilDV

[RobertSmith]

Like this - and yes, I’ve attempted to reset my password

The login credentials provided were invalid, please try again

[Shelliejean1]

Mine is saying the same thing has been all day