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Cant pay bill

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Oinahman
Level 2
I am unable to make payment to the most recent bill would I be able to set up a payment plan
1 ACCEPTED SOLUTION

Accepted Solutions
BasilDV
Moderator

Hi @Oinahman 

 

Welcome to the Community!

 

If you want to process an online payment, please check this article: Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online

 

If you need further assistance, please send me a PM with your TPG username or customer ID number along with your preferred time and best number to be contacted.

 

How do I private message (PM) in the community

 

BasilDV

View solution in original post

4 REPLIES 4
BasilDV
Moderator

Hi @Oinahman 

 

Welcome to the Community!

 

If you want to process an online payment, please check this article: Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online

 

If you need further assistance, please send me a PM with your TPG username or customer ID number along with your preferred time and best number to be contacted.

 

How do I private message (PM) in the community

 

BasilDV

View solution in original post

Philipjohnson
Level 2

please call me on xxxxxxx to resolve a problem with mybill

 

Riezl
Moderator

Hi @Philipjohnson, to make sure that we are looking at the right account, please send us a private message with your TPG customer ID, username and complete address so we can verify the details.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

Riezl
Moderator

Hi @Philipjohnson, you may also pay by logging in to TPG My Account. This article may help you : Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online