Change of plan processing time

[colinccchen]

Hi, I recently upgraded from NBN 12 plan to the NBN 50. I requested the change on Saturday, and the email said it would be 1-2 business days, however on the forum some people only had to wait a few hours, but I am still yet to get the upgrade. 

[Riezl]

Hi @colinccchen,

Welcome to TPG Community!

Please send us a private message with your customer ID or username so we can take a look at your account and check the status of the plan upgrade.

To send us a private message, please refer to this community article:

How do I private message (PM) in the community - TPG Community

We will wait for your response. Thank you.

[Riezl]

Thanks for providing your account details via PM, @colinccchen.

As per checking, you have requested the change of plan on 26/May/2018, Saturday. As advised, the change of plan request will be processed within 1 - 2 business days.

We are expecting it to be completed within the day and an update will be provided via email.

In case you're unable to receive a notification regarding the completion, please let us know so we can check with our Accounts Team.