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Change of plan processing time

Level 2

Hi, I recently upgraded from NBN 12 plan to the NBN 50. I requested the change on Saturday, and the email said it would be 1-2 business days, however on the forum some people only had to wait a few hours, but I am still yet to get the upgrade. 


Hi @colinccchen,


Welcome to TPG Community!


Please send us a private message with your customer ID or username so we can take a look at your account and check the status of the plan upgrade.


To send us a private message, please refer to this community article:

How do I private message (PM) in the community - TPG Community


We will wait for your response. Thank you.



Thanks for providing your account details via PM, @colinccchen.

As per checking, you have requested the change of plan on 26/May/2018, Saturday. As advised, the change of plan request will be processed within 1 - 2 business days.

We are expecting it to be completed within the day and an update will be provided via email.

In case you're unable to receive a notification regarding the completion, please let us know so we can check with our Accounts Team.