Changed plan, charged multiple times

[isabelo76]

I just recently changed my plan on 02/09/2022, my credit card was being charged on that day even though I didn't upgraded speed 3 days later (see here )

And on 24/09/2022, again my credit card was charged.

Can someone from the accounts please explain to me exactly what happened?

[Anonymous]

Hi @isabelo76, 

We'll be happy to discuss it with you. Kindly message us with your TPG customer ID or username and we can take it from there. 

How do I private message (PM) in the community

Regards, 

Angeli