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Charged twice after changing my payment method

jaehushim
Level 2

I use TPG Internet and I changed my payment method (Credit card --> Direct Debit) recently. Today, I found that it was charged twice ($64.99) for one month's fee. Please check it and reverse one of the transactions.

1 REPLY 1
BasilDV
Moderator

Hi @jaehushim

 

We'd like to have a better understanding of the situation and further review the account.

Shoot me a PM with your TPG username or customer ID number to assist you.

 

BasilDV