Hi guys
Someone please help me out! This is a long story, please read it to understand my situation totally.
Last year, I registered with TPG for internet service with the ID number *****, the installation was cancelled due to facility reason, I then requested a total refund which is $109,99 (included phone service, delivery fee and bundle plan), and asked TPG customer service that 'do I need to return the device or not' and received the 'No' with explaination of telling me to wait for 2-5 business days for the refund from TPG customer service. Later on, I wait for 2 weeks without any notification, so I decided to email customer service again and at that time they suddenly change their answer as I 'Must' return the device for a successful refund. I then could not return it due to coming back to my home country for a few months and could not receive the refund and forgot about it till now.
At the present, I changed my address and want to register with TPG for internet service again, but the problem is that I accidentally register with the new account as ID number is ***** and already paid for another $109,99 to start my internet installation via the new account. So it means that, for two different accounts numbers, I was doing double pay as a starter bundle plan to TPG with different account number.
Now I need someone to help and explain to me for more clear information that I need to know:
1: Is the phone service fee fixed and cannot be refunded in case I don't want to use the service?
2: Now that TPG send to me a device which I alreay have, if I ignore it and wait for it to be returned, does it means a refund will be processed in the future for this device delivery fee?
3: Is there any way someone can help me with the refund of $109,99 for the account ID number ****** please ?
Really need many helps to support me escape out of this situation!!!
