Dear TPG Customer Service,
I am writing to express my deep dissatisfaction and concern regarding recent charges applied to my account and the lack of communication regarding your cancellation policy. I have been a loyal TPG customer since 2016, and the experience I am currently facing is far from the standards of transparency and customer service that I have come to expect from your company.
The specific issue at hand is the imposition of a $67.73 charge as part of a 30-day notice policy upon cancelling my "no contract" NBN plan. I would like to highlight the following critical points:
Lack of Prior Notification: At no point during my tenure as a TPG customer was I informed of a 30-day notice requirement for cancelling my plan. I have never received any communication, whether via phone calls or email, that outlined this cancellation policy.
Transparency and Disclosure: Transparency and clear communication are fundamental principles in any customer-provider relationship. I find it both unacceptable and unreasonable that such a significant policy, one that incurs charges, was not adequately disclosed to me.
I am formally requesting the following actions to be taken:
Dismiss Charges: I request an immediate dismiss of the $67.73 charge applied to my account.
Documentation of the Policy: Provide me with written documentation or evidence that clearly outlines where and when the 30-day notice and associated charges were disclosed to me.
Review of My Case: A thorough review of my case by a senior member of your customer support team who possesses the authority to address this matter effectively.
Thanks. Kind Regards
