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Difficulty in logging into TPG App

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Level 3

I can’t login into my tpg account from the app as it always shows incorrect password and username. I have no problems logging in from the browser though.

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Level 3
Sure! Ty so much! This is really helpful! Thanks!

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11 REPLIES 11
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Moderator

Hi @Nomnomchomp 

 

You could try un-installing the app and re-installing it and trying again.

 

Thanks,

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Level 3
Hi. I have tried that, but the problem persists.
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Level 3
Hi! Any updates on what to do? I had attempted but problem persists.
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Moderator

That's very strange, @Nomnomchomp. How about installing the app on a different mobile device? Are you getting the same error when you try to log in?

 

 

Please send us a private message with the screenshot of the error message. Thank you.

 

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Level 3
Hi! Apologies that I am unable to send a PM with the message. As attached for the mentioned error!

Do note that the error code always changes too.
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Moderator

Thanks for this. Would it be possible for you to install the TPG app on a different mobile device? This is just for comparative testing and for us to check if you'll get the same error.

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Level 3
I had tried to download it on 2 other phones but apparently they are not compatible with the app, hence I am unable to do so..
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Moderator

Hi @Nomnomchomp,

 

We'd like to confirm if your TPG account is with TPG ADSL/NBN or FTTB in the event that your TPG account that your trying to log-in is for TPG Mobile service unfortunately its not yet compatible with TPG application.

Regards, 

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Level 3
I see. Noted on that. So is there any application for TPG Mobile?