Direct debit fee

Level 2
Hi There

So I spoke got TPG last week and put a hold on my direct debit because I didn't have enough money.

However they have still debited my account with no money and now they want to charge me $10 late payment fee.

Can't get through because of all this covid 19 stuff so would like to speak to a real person so they can waive the fee. Will pay tomorrow! Am still waiting.