Do i get a new modem when moving to fttp

[Jason4]

Hi,

I am currently eligible to upgrade from fttn to fttp. However I have had mu tpg modem forever (I think ive had it since 2016). When I went to upgrade via my account it said my tpg provided modem may not be able to reach the speeds offered in the new plan. Will tpg provide me with a new modem when I upgrade or do I need to go buy one....?

[alanguide]

I kept my FTTN modem (a VX420) when I upgraded to FTTP. It's fine. BTW, with FTTP the modem function is in the NBN NTD, so what we often called the modem (eg Tp-Link VX420 for me) is now a router.

[Ahra_G]

Hi @Jason4,

Depending on the current modem you have, you may need to use  a modem which can accommodate higher speed plans. 

Send us a private message and we'll see what we can arrange for you.  

-Ahra_G