I have an account with TPG for their NBN 12 bundle at $59.99/month. All was OK untill my credid card was compromised and then replaced with a new one. I logged onto my TPG account and entered all the details of my new card (and even kept screenshots of the changes). Obviously the TPG Account page did NOT save and preserve my new card details, as the next thing I know is that the account has been closed/suspended/disabled and I'm off the air.
With the Covid 19 drama there are absolutely zero staff available and I was able to waste my day sitting in a 'chat" queue, Where they must deploy massive numbers of staff because I watched my place in the queue go from 62 to 47 over about four and a half hours.
THE ACCOUNT HAS BEEN PAID IN FULL AND I SIMPLY WANT THE SERVICE REENABLED, but so far two days down and no action.
ANY suggestions?
