Email Offer after 6month expiry speed boost.

[denist]

Hi Team,

I have yet to recieve the Email that gives me an offer for the speed boost after my 6 month speed boost expiers. i ahve recived the TXT message and was told to wait for the email.

The speed boost is set to expire on 24/08/21

Thanks

Denis

[Ahra_G]

Hi @denist, 

We'd be more than glad to check on this for you. 

Any chance you can provide the SMS via private message in order for us to coordinate this with our Plan Change Team? 

Thanks!

Ahra_G

[denist]

Hi,

Just wondering why i never recieved a offer to retain the 250/25 plan, and only an email to inform me that i will be dropping back to 100/40 plan. Please advise if there are any offers, as i have been a loyal TPG Customer, otherwise will be looking elsewhere for better deals.

Thanks.

Denis

[BasilDV]

Hi @denist

Thanks for raising this with us.

We've edited your post as it contains details that may compromise your security,

We'd like to arrange a call from our Plan change team to check your account further.

Please send me a PM with your preferred time and best number to be contacted.

BasilDV