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Excess Charge

7028611
Level 2
Hi,

Ive got billed $20 for an excess charge in my first month payment. Why is this if i have a unlimited nbn deal?

Thank you.
1 REPLY 1
Shane
Moderator

Hi @7028611 ,

 

Welcome to the community!

 

Thanks for raising this to us,  shoot me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time. We'll have one of our Account Specialists check this for you.

 

You may also check these articles to understand the charges on the account, 

 

Regards,