Get online support
This article will show you how to check your Internet data usage, your home phone calls and charges as well as your mobile usage online in My Account.
To find out what other information you can access via My Account, check out our My Account guide.
Checking your Internet usage
If you are on a limited data plan, you will be able to check on your Internet data usage.
Click on Check Your Account Usage after you login to My Account.
This will show your usage for your current billing period. If you are looking for usage during a previous billing period, click on the relevant billing period listed on the page.
Quick Tip: Read this TPG Community thread regarding Internet usage: Account Usage
Checking your home phone usage
To check your home phone usage, click on View TPG Home Phone Service Account after you login to My Account.
Then click on Home Phone Usage.
You will be presented with a list of billing periods with the most recent at the bottom.
If you are looking for call charges made on a particular billing period, simply click on the relevant billing period.
The Home Phone Usage screen also shows if there's currently an active Home Phone add-on or call bundle with your broadband service.
TPG Community thread: Where can I check the 1300 numbers I have called?
TPG Community article: TPG Home Phone (Voice) Features
Checking your mobile usage
Follow the steps below to check your mobile usage.
Click on View All Mobile Service Accounts after you login to My Account.
Click on Mobile Usage under the mobile service you wish to view.
Click on the billing period you wish to check your usage on. Your usage for that billing period will then be displayed.
TPG Community article: Tips to minimise your mobile data usage
TPG Community article: How to turn off data on your iPhone and Android phones