Scam email or not?

Lucy
Level 3

I received this email.  I went through normal channels to log on and can see nothing wrong with my account.

We were unable to process your invoice

Hi,

We are having trouble authorizing your credit card.

To ensure that the service will not be interrupted, you need to update your payment details.

To quickly resolve this click: Login to your Account  then you will be prompted to update your details.

Kind regards,

TPG

5 REPLIES 5
david64
Level 11

Looks to be spam.    Right click on the link to see the website behind it.  Or hold your finger on the link on Android.  Don't logon to it.

peter_k
Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

Vici23
Level 2

I got one of those emails too. Trying to forward it on to report it but can't see where to do that. Does TPG not check out phishing scams any more?

BasilDV
Moderator

Hi @Vici23

 

You may set up a filtering to your Email account to lessen or prevent receiving phishing or spam mails.

 

Refer to this previous thread: Email SPAM Filter

 

BasilDV

book1852
Level 3

Yes it is. As stated, look at the email address. TPG will ask you to go to great lengths to report it to scam watch but I think it is their responsibility. There was a more disturbing email a month or so ago. It was sent via this forum and I hadn't used it for a long time until then. So they are not scrolling for your address. The have them lock stock and barrel. Who knows what else they have.. I for one want to know how they got them. I recall a company I deal with saying our addresses had been hacked but no damage was done. I wondered if it was TPG.

Also always put the cursor on the address and you might see it goes elsewhere. These are the bad ones.

Don't be afraid to check.