Exclusive special price: Awesome discounted price on NBN Home Ultrafast

[sasha21]

I received a promo offer to upgrade our nbn to Home Ultrafast in 9Aug21 for only $99.99.

It was so tempting so I decided to take up the offer on 10Aug21.

However, when I changed our nbn plan through our TPG account, there's no "Ultrafast Option", only "Superfast for $99.99".  When I saw our billing, I was charged $124.99 so I've called TPG to correct and change my plan according to what was in the offer. I've called several times already to complain as I was already charged $124.99 twice and no action has been done to rectify my plan til now.

[BasilDV]

Hi @sasha21

Welcome to the Community!

We were able to locate your account using your community details and understand that you've been in touch with our Accounts team.

We'll chase this with your case manager and have someone to call you tomorrow to provide further updates.

We apologise for the inconvenience.

BasilDV

[sasha21]

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@BasilDV wrote:

Hi @sasha21

Welcome to the Community!

We were able to locate your account using your community details and understand that you've been in touch with our Accounts team.

We'll chase this with your case manager and have someone to call you tomorrow to provide further updates.

We apologise for the inconvenience.

BasilDV

---

okay thank you. pls keep this open until it's resolved. thanks. 

[sasha21]

Hi 

I already saw the change/adjustment in my plan. Thank you so much.

Last query, can you please confirm that my future plan charge will be fixed at $99.99?

I wouldn't want surprises 6 months thereafter and wil be charged $124-$150.

Thanks.

[Ahra_G · Accepted solution]

Hi @sasha21, 

Your ac count indicated that you are already under the $99.99 plan. 

No changes will be made unless advised or requested otherwise. 

Cheers! 

Ahra_G