TPG Community

Ask, answer and talk about our products

Extra data charge $9.99 19/03/19

Level 1

Hi,

 

I had queried this data charge when i received an SMS informing me that i was to be charged an extra data block, and the girl on the phone assured me she would ensure the charge would be reversed, however I have been charged and it does not show as extra credit on my account. I tried to message about this before but never received a reply.

Can you please look into this, I should not have been charged.

 

1 REPLY 1
Highlighted
Moderator

Hi @Tahluu,

 

We've reviewed the account and the amount of $10 was successfully credited to the account on the 27th of February.

 

This credit was used as payment for your monthly bill. Instead of paying $19.99 for your Monthly bill, the amount that was deducted to the account is $9.99 only.

 

Let us know should you require further assistance.

 

Kind regards,

BasilDV