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Fibre upgrade: E:adsl_comm:thread_exists

Level 3



I'm trying to upgrade to Fibre and I'm receiving an error when I submit the application.


Unfortunately there was an unexpected error when submitting your registration.
We apologise for the inconvenience caused.
Please contact TPG Customer Service on 13 14 23 for further assistance.
When contacting TPG, please quote this error code: < E:adsl_comm:thread_exists >


Can you please assist?

Level 3

Also, FYI, this account isn't my actualy TPG account and I can't receive PMs on this account for some reason.


It says Access Denied when I click the private messages button in my profile.


Hopefully we can resolve this via email or phone?


Do you want me to send you my username?

Level 7

@brewa wrote:

Also, FYI, this account isn't my actualy TPG account

There's the problem. Mods may be able to suggest something.


Hi @brewa 


Are you going to apply for the NBN Fibre upgrade?


If your address is eligible, please send us a private message with your account details and we'll see what we can arrange for you.


By the way, we've refreshed your Community Account, so the send message button should appear now.