TPG Community

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How To Cancel Account?

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Level 1c

Hello,

I am moving house and wish to cancel my account as I have tried to ring and do relocation and people were too busy to help and said would ring me back and have not.

I have sent written emails to requesting my account to be canceled to xxxxxx@tpg.com.au with no response

I have sent written emails to requesting my account to be canceled to xxx_xxxxx@tpg.com.au with no response either.

What is one to do to get a confirmation that your written cancelation has been received and accepted?

Cheers

5 REPLIES 5
Moderator

Hi @skitzo69,

 

Welcome to the community!


We are sorry to know that you've decided to cancel your service with us. We've located your account using your community details and based on the latest log on file, one of our Account Specialists tried to contact you earlier today unfortunately no avail.

 

We'd like to re-schedule another call for you, feel free to PM us your best contact number and preferred time.

 

In case you need a reference: How do I private message (PM) in the community

 

Regards,

Level 1c

Hi @Shane,

 

I tried to send you a PM but got this message You have reached the limit for number of private messages that you can send for now. Please try again later.

 

The best number to call me on is in my account details. Still waiting a call

 

Thanks in advance

 

Kind regards

Moderator

Hi @skitzo69

 

We will have someone to contact you tomorrow between 11AM - 12PM Sydney Local Time. Should you have another preferred time for the call, please feel free to let us know. 

 

 

Thanks! 

Level 1c

lo @Ahra_G,

 

That time is perfect for me, actually anytime is good.

Will be awaiting the call. Thank you

Kind regards

 

 

Moderator

Hi @skitzo69,

 

We've seen on the logs that you have been in contact with one of our Account specialists and provided you assistance with your relocation concern. Let us know should you require further assistance.

 

Cheers!