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How can I cancel my TPG account?

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Level 1

I'm going to leave Australia permanently, so I'd like to cancel all the service which provided by TPG. I can't find any direction on cancelling the account from the website. I wish I could cancel the account ASAP since I'm going to leave by 05/01/2020. 

3 REPLIES 3
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Moderator

Hi @luyucong ,

 

Welcome to TPG Community!

 

We're sorry to read that you are cancelling your service with us. We were able to retrieve your account using your community details.

 

We'll have one of our Account Specialists to contact you for the required assistance on this matter. Kindly private message to us your preferred callback number and time.

 

How do I private message (PM) in the community

 

Regards,

Angeli

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Level 1

1) Please advice on steps to follow in getting a refund for the 3 weeks we didn't had internet .Nobody answer the call after waiting 2 hours on standby .
Please help as well to cancel my account from 09 May 2020 because we are closing the lease .

Highlighted
Level 1

1) Please advice on steps to follow in getting a refund for the 3 weeks we didn't had internet .Nobody answer the call after waiting 2 hours on standby .
Please help as well to cancel my account from 09 May 2020 because we are closing the lease .