How can I get prepaid balance refund?

[kkkel]

I'm not using the postpaid plan and haven't used the prepaid balance for years. I wanted to see if I can use the balance for the postpaid plan. Thanks.

[Ahra_G]

Hi @kkkel, 

We'd be happy to look into this. Any chance you can PM us with your TPG customer ID or username? 

Thanks! 

Ahra_G

[kkkel]

Hi I still haven't received the refund.

[kkkel]

Can anyone help me on this question?

[Aubrey]

@kkkel We'll check your account and take a closer look into this. We'll be replying to your PM for updates.