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I cannot receive calls and make outgoing calls for more than 2 days

emptybox
Level 3

Hi, I cannot receive calls and make outgoing calls from my mobile phone for more than two days.

My phone does support 5G, and mobile data is working.

Have more than $30 balance effective 04 March 2024.

I also cannot reach TPG tech support by any of contact phones, provided on TPG website for more than three hours.
Hope someone from TPG tech support management reads this blog?

 

3 REPLIES 3
emptybox
Level 3

I also cannot reach TPG tech support by any of provided support contact phone numbers to get help for more than 4 hours now.

They are probably trying to call me back :-))

BasilDV
Moderator

Hi @emptybox 

 

Is it just the outgoing and incoming calls that are not working?

How about the incoming and outgoing text message?

 

What is the make and model of your handset? Were you able to enable the VoLTE on it?

 

BasilDV

dsaund81
Level 2

Hi My wife and i have been unable to make or receive calls for the last 3 days. We have not done anything differently, have modern IPhones.

 

It is worse in our location (MIranda NSW) in other suburbs such as work (Ingleburn NSW) it works fine.

 

Can you help?