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I emailed to cancel my service. Haven’t received a reply but taken an unauthorised amount!!!!!!!!

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Hi @wicked,

 

Welcome to TPG Community!

 

We regret to hear that you've decided to cancel your TPG service since you've moved to a new address with a new service provider.

 

We were able to locate your account using your community details and discovered that our Accounts team was able to respond to your email on the 30th of November. The concerns you have raised above regarding the debit together with your remaining months in contract was discussed on that email. You can reply to that email or we can have someone contact you directly to discuss it further.

 

Please shoot me a private message with your preferred time and best number to be contacted.

 

Don't know how to send a PM in the community? Click here.

 

Kind regards,

BasilDV