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I ordered Big Talk with my NBN plan

getglenn
Level 2
Level 2
‎06-10-2020 02:20 AM

Hello accounts, when I subscribed to this NBN plan I also ordered BIG TALK and realise you have had me on Pay As You Go since May. 

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Anonymous
Not applicable
‎06-10-2020 10:35 AM

Hi @getglenn,

 

Welcome to TPG Community and thank you for raising this matter to our attention.

 

We have coordinated your add-on issue with our Accounts Team and we'll be in touch again to provide further updates soon.

 

Our sincerest apologies for the inconvenience. 

 

Best regards,

Angeli

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Anonymous
Not applicable
‎06-10-2020 12:35 PM

Hi @getglenn ,

 

We have processed the necessary billing adjustments on your account where all the phone call excess charges from 13th of June to 3rd of October 2020 has been reversed and then we deducted the monthly fee for the Big Talk add-on service to the credited amount. We recommend you to check the Account Statement via TPG My Account for further details of the billing adjustment that we've made.

 

Rest assured that the Big Talk has been enabled properly and please be reminded that calls to mobile and 13/1300 numbers are excluded features of this plan.

 

Let us know if you require further assistance.

 

Best regards,

Angeli

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