I moved home in September, but I am still being charged for my old plan as 'NBN FTTB 50' which is $74.99.
As per my current plan and address, my plan is 'TPG FTTB' and charge is $59.99.
I have been talking to multiple customer care representatives and they don't unerstand what it is and they even disconnect the call saying I will receive emails but I have never received any email yet. One of the worst customer service I have received. Not sure how much they know about the products and tools.
If I see my call history with TPG in the last few months, it will be so many hours but still I get the invoice with old plan.
Not sure what I need to do further to address this issue.
