Internet cancellation

[primas927]

Hi,
Can I still cancel TPG internet service using the following form?
https://cyberstore.tpg.com.au/your_account/cancel.php

There is no link on the membership page, so I am wondering if this method is still valid.

Thank you

[BasilDV]

Hi @primas927 

We regret to read that you've decided to terminate your account with us.

We understand that you've been in touch with our Accounts team and the process has been discussed.

We wish you all the best with your new provider and hope you'll consider TPG again in the future.

Stay safe.

BasilDV

[primas927 · Accepted solution]

Hi Basil,

Thank you for your reply.

Yes, it's all good now.

And apologies, the service cancellation link is available on the membership page.

Cheers,

[Tamtran9]

i would like to cancel my internet on 30/3/21. because my house gone to rebuild, need to knock down every thing so i would like TPG to disconect internet for me please i stop paids you after 30/3/21 thank you

[Anonymous]

Hi @Tamtran9,

We're sad to know that you're considering to cancel the service with us. We'll arrange one of our Account Specialists to contact you and discuss the cancellation of the service. Shoot me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time tomorrow.

How do I private message (PM) in the community

Regards,

i would like to cancel my internet on 30/3/21. because my house gone to rebuild, need to knock down every thing so i would like TPG to disconect internet for me please i stop paids you after 30/3/21 thank you

[Tamtran9]

I would like to cancel my internet on 30/3/21 my phone number is xxxxxxxx, my account is xxxxx

[Tamtran9]

My address is xxxxxx Gardens SA 5107

[Riezl]

Hi @Tamtran9, we can see that you have been in touch with one of our account specialists. To finalise the cancellation of the account, kindly follow the instructions indicated in the email we have sent.

Thank you. 

[dschenken]

Hi,

I would like to cancel my TPG internet account asap.

I have tried doing it from the app & the webmail but neither will accept my login details yet the webpage does???

Thanks. 

[BasilDV]

Hi @dschenken

We regret to read that you've decided to terminate your service with us.

In order to process your request, shoot me a PM with your TPG username or customer ID number along with your preferred time and best number to be contacted by our accounts team to finalise it.

BasilDV