Internet cancellation

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primas927
Level 2
Hi,
Can I still cancel TPG internet service using the following form?
https://cyberstore.tpg.com.au/your_account/cancel.php

There is no link on the membership page, so I am wondering if this method is still valid.

Thank you
1 ACCEPTED SOLUTION

Accepted Solutions
primas927
Level 2

Hi Basil,

Thank you for your reply.

Yes, it's all good now.

 

And apologies, the service cancellation link is available on the membership page.

 

Cheers,

 

View solution in original post

7 REPLIES 7
BasilDV
Moderator

Hi @primas927 

 

We regret to read that you've decided to terminate your account with us.

We understand that you've been in touch with our Accounts team and the process has been discussed.

 

We wish you all the best with your new provider and hope you'll consider TPG again in the future.

Stay safe.

BasilDV

primas927
Level 2

Hi Basil,

Thank you for your reply.

Yes, it's all good now.

 

And apologies, the service cancellation link is available on the membership page.

 

Cheers,

 

View solution in original post

Tamtran9
Level 2

i would like to cancel my internet on 30/3/21. because my house gone to rebuild, need to knock down every thing so i would like TPG to disconect internet for me please i stop paids you after 30/3/21 thank you

 

Shane
Moderator

Hi @Tamtran9,

 

We're sad to know that you're considering to cancel the service with us. We'll arrange one of our Account Specialists to contact you and discuss the cancellation of the service. Shoot me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time tomorrow.

 

How do I private message (PM) in the community

 

Regards,

 

 

i would like to cancel my internet on 30/3/21. because my house gone to rebuild, need to knock down every thing so i would like TPG to disconect internet for me please i stop paids you after 30/3/21 thank you

 

Tamtran9
Level 2

I would like to cancel my internet on 30/3/21 my phone number is xxxxxxxx, my account is xxxxx

Tamtran9
Level 2

My address is xxxxxx Gardens SA 5107

Riezl
Moderator

Hi @Tamtran9, we can see that you have been in touch with one of our account specialists. To finalise the cancellation of the account, kindly follow the instructions indicated in the email we have sent.

 

Thank you.