Internet service cancellation

[patrickt]

Hi there,

 I would like to cancel my internet service as I am not receiving anywhere near the speeds that I need to work properly. I have spent the last two months having to use my mobile hotspot and data to access the internet. 

I would like this service cancelled immediately. Can someone please get in contact with me  

I have tried to PM a moderator, however this is not available to me as there is no private message button when i click on a profile.

I have followed the instructions here  ( https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/td-p/4093 )  and they seem to be out of date. The operation of this website is very poor and tries to deter customers from cancelling or easily controlling their accounts. Why?

[Riezl]

Hi @patrickt , we are sorry to know that you'd like to cancel the service. We have already raised your concern to our Escalations Team and a specialist will be in touch to address the concerns raised.

Kindly await a call within the day.