Issue opting-in to NBN speed upgrade

[veronicaPM]

I have exactly the same issue... "Request Denied". Been on the phone waiting for an hour now.... 

[Aubrey]

Hi @veronicaPM, try another browser (e.g. Opera, Microsoft Edge). If you need further help, send us a private message with your details and we can go from there. 

[ra01]

I have the same issue as all the other people; the link provided to opt in the the NBN 100 MBPS upgrade produces an error. I have tried another browser and still get the same error. Error message below:
'Request Denied!

If you have any questions contact the admin.'

[Ahra_G]

Hi @ra01,

We'd be happy to assist and get your plan upgraded. Send us a private message so we can pull up your account. 

-Ahra_G