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Just want to confirm is my SIM Card on its way

Level 2
So on Monday, after 2 hours of waiting, I finally get in touched with one of the tpg specialist, and I asked her if she can send me a new SIM card, cause I lost my old one, she confirmed with me the SIM card price and delivery fee, and said the order had been placed.
But after 4 days of waiting, I didn’t see any of the confirmation message nor the charged fee, so I was wondering whether my order had been placed.

Hi @Yuanlong


Recent update on your account shows that one of our Mobile Support specialist and confirmed that your SIM is on its way. 


Once received, you may check this article on how to activate your SIM: How to activate your TPG Mobile SIM card


Should you require further assistance, feel free to let us know.