Keeping email account after porting NBN service away

[dsls]

To whom it may concern,
My NBN service was ported from TPG to another provider today and it seems that I have lost access to my TPG email account via Post Office, even though I specifically requested to keep the email access as an IMAP service for $40/year in the cancellation notice. Please advise course of action.

[Ahra_G · Accepted solution]

Hi @dsls, 

Let's have a look at what happened in this instance. Send in your TPG account details or the email address via private message so we can chase this with our Account Team.

Thanks! 

Ahra_G

[dsls]

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