Hi @helenhohepa,
Welcome to the Community!
I was able to locate the account and have seen that the account is past due for only a day. We charge 7 days before the next billing cycle which on your case will be on 13 October 2019. Please ensure to ensure to settle the account before the said date to avoid service interruption.
You can make payments online through 'My Account"
Should you require further assistance, please don't hesitate to let us know.
Cheers!
