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Hi @Nikkileigh199,
We'll take note of this and please make sure to process the payment on March 27,2020 to avoid service disruption.
For customers who want to pay their bill, we have created these community articles, which may help in accessing the TPG My Account to process payment online.
Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/ and we'd be glad to assist you.