Tried to take up the discount offer for Mobile Service for existing TPG NBN customers and I have nothing but issues trying to sort out the matter since end Dec 2021. Now my existing mobile service is not operating even though I have paid for the Mobile service in advance. A TPG Customer Support indicated that it is a billing alignment issue and will take several days before I get my service back. With the changes to a new Billing system called NOVIS it looks like TPG forgot to implement a seemless change by ensuring customers are not impacted. I have submit a request to fix the problem ASAP via a phone call this morning and via email but I have not as yet received a trouble ticket number. Oh well such is life being a TPG customer!
