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Mobile Service Billing Misalignment has stop my Mobile service

Level 2

Tried to take up the discount offer for Mobile Service for existing TPG NBN customers and I have nothing but issues trying to sort out the matter since end Dec 2021. Now my existing mobile service is not operating even though I have paid for the Mobile service in advance. A TPG Customer Support indicated that it is a billing alignment issue and will take several days before I get my service back. With the changes to a new Billing system called NOVIS it looks like TPG forgot to implement a seemless change by ensuring customers are not impacted. I have submit a request to fix the problem ASAP via a phone call this morning and via email but I have not as yet received a trouble ticket number. Oh well such is life being a TPG customer!




Thanks for raising this with us.


We checked the account and reviewed the raised ticket, but it's still under investigation by our Novus team.

We'll monitor your case and provide you with the updates once available.