Mobile prepayment refund

[tk23]

Hi there. I contacted TPG customer support over the past couple of weeks regarding a refund of my mobile prepayment and account statements to be emailed to me. I was advised that these will be processed in a couple of days, however, I haven't heard back and have followed up multiple times to no avail.

The most recent reference number for the calls is 66357695. I would like a confirmation when this will be resolved, if not I will have to take this further with ACCC. Thanks.

[Dann]

Hi,

Welcome to the Community!

We'd like to check the status of your refund. Please PM us with your mobile numer and full name so we can look into this.

Regards,

Dann

[tk23]

Hi there,

It has been another week and have yet to hear back regarding the refund of my mobile prepayment balance due to deactivation of my international roaming.

Could you please provide a status update on the refund?

Thanks

[Dann]

Hi,

I've chased this up with our Accounts Team and I'll definitely be in touch with you once an update becomes available.

Thank you for your patience.

Regards,

Dann