Hi Suz,   Welcome to the Community!   All incoming calls received while using global roaming overseas are being charged. Here's a link on our community about this. TPG International Roaming FAQs   Please let us know if we can further assist you.   Regards, Dann ... View more

Hi shanedoyle49,   Welcome to the Community!   Here's a link on our community page that can be of help to you. Troubleshooting guide for your TPG Mobile Service You can try restarting the mobile service first with the TPG SIM card on it. If all the troubleshooting steps on the link has been exhausted and it's still not working, please PM us with your mobile number and full name so we can look into this.   Regards, Dann ... View more

Hi,   Welcome to the Community!   Here's an article on our Community page that can be of help to you. How to check your TPG Mobile Usage  Please let us know if we can further assist you.   Regards, Dann ... View more

Hi,   Welcome to the Community!   Here's an article on our community page that can be of help to you. Troubleshooting guides for TPG Mobile Should you experience anymore issues, please PM us with your mobile number and full name so we can look into this.   Regards, Dann ... View more

Hi Michellette,   We'd like to check the status of your mobile service. Please PM us with your mobile number and full name so we can look into this.   Please let us know if we can further assist you.   Regards, Dann ... View more

Hi,   The discount applied to customers that had NBN and switched to Home Wireless. Let me know if you had the NBN service, so I can check if the discount has been applied to your account.   Cheers!   Dann ... View more

Hi,   Welcome to the Community!   We'd like to check the status of your mobile service. Please PM us with your mobile number and full name so we can look into this.   Please let us know if we can further assist you.   Regards, Dann   ... View more

Hi,   Welcome to the Community!   We are also excited to provide eSIMs to our customers. However, we don't have any update as of the moment in when it is going to be available. Please keep on visiting our website (tpg.com.au) and for further updates.   Regards, Dann ... View more

Hi,   Welcome to the Community!   Here's an article on the community that can be of help to you. TPG Mobile Setup and Troubleshooting Guide for Visual Voicemail  If you experience anymore issues, please PM us with your mobile number and full name so we can look into this.   Please let us know if we can further assist you.   Regards, Dann ... View more

Hi,   Welcome to the Community!   It's possible that you're receiving MMS instead of the normal text message that required internet connection to receive. Please let us know if we can further assist you.   Regards, Dann   ... View more

Hi,   I've chased this up with our Accounts Team and I'll definitely be in touch with you once an update becomes available. Thank you for your patience.   Regards, Dann ... View more

Hi,   Welcome to the Community!   We'd like to check the status of your mobile service. Please PM us with the mobile number and full name so we can look into this.   Regards, Dann ... View more

Hi,   Welcome to the Community!   Here's an article that can be of help to you. Troubleshooting issues with Outgoing/Incoming calls of your TPG Mobile Service  Should you still experience issues, please PM us with your mobile number and full name so we can look into this.   Regards, Dann ... View more

Hi,   Welcome to the Community!   We'd like to check the status of your mobile service. Please PM us with the mobile number and full name so we can look into this.   Regards, Dann ... View more

Hi,   Welcome to the Community!   We're here to assist you. Please PM us with your mobile number and full name so we can look into this.   Regards, Dann ... View more

Hi,   Welcome to the Community!   We'd like to check the status of your mobile service. Please PM us your mobile number and full name so we can look into this.   Regards, Dann ... View more

Hi,   Welcome to the Community!   We'd like to check the status of your mobile service. Please PM us with the mobile number and full name so we can look into this.   Regards, Dann ... View more

Hi,   Welcome to the Community!   We regret to learn that you wish to transfer your number to a different provider. Please PM me your TPG Mobile number, full name along with your preferred time and best number to be contacted. Please let us know if we can further assist you.   Regards, Dann ... View more

Hi,   Welcome to the Community!   We'd like to check the status of your refund. Please PM us with your mobile numer and full name so we can look into this.   Regards, Dann ... View more

Hi,   Welcome to the Community!   Here's an article on the Community that can be of help to you. TPG MMS Setup and Troubleshooting Guide    Please let us know if we can further assist you.   Regards, Dann ... View more

Hi,   Welcome to the Community!   We'd like to check the status of your SIM card activation. Please PM us with your mobile number and full name so we can look into this.   Regards, Dann ... View more

Hi,   Welcome to the Community!   It appears that this is for your TPG SG mobile service. You have reached the support for TPG Australian consumers and I would like to refer you to the SG mobile support. You may send an email to Singapore Mobile Team at support@tpgmobile.com.sg or visit their Facebook Page at https://www.facebook.com/tpgmobilesg/.   Regards, Dann ... View more

Hi,   Welcome to the Community!   We'd like to check the status of your refund. Please PM me with the mobile number and full name so we can look into this.   Please let us know if we can further assist you.   Regards, Dann ... View more

Hi,   Welcome to the Community!   We'd like to check the status of your mobile billing. Please PM us with your mobile number and full name so we can look into this.   Regards, Dann ... View more

Hi,   Welcome to the Community!   Here's an article that can be of help to you. Troubleshooting guides for incoming/outgoing calls for mobile    Currently not all products have been added to the My TPG app. We are working on supporting more products in the future. For now only the following products are supported: 1. NBN 2. TPG Fibre to the Building (FTTB) 3. ADSL2+ Home Bundle To view your mobile service online, you can use TPG My account via web browser for the meantime. www.tpg.com.au/myaccount   If you need further assistance, please PM me with your mobile number and full name.   Regards, Dann ... View more

Hi,   Welcome to the Community!   Here's a guide on our community page that can be of help to you. Troubleshooting issues with your TPG Mobile Service    Please let us know if we can assist you further.   Regards, Dann ... View more

Hi,   Welcome to the Community!   We'd like to check the status of your mobile service. Please PM us with the mobile number and your full name for us to look into it.   How to send a private message in the Community    Regards, Dann ... View more

Hi,   Welcome to the Community!   Thanks for letting us know that it is now working. Feel free to shoot us a message should you need assistance in the future. Cheers!   Regards, Dann ... View more