Moving Home

[MonzurMarzia]

Hi, I just moved to my new home and I am trying to reach you guys from the last 5days to move my connection to my new address! Please help me out!! I need to change it ASAP!!!

[KarlB]

Hi @MonzurMarzia,

The easiest way to relocate your service is from our website. Please see the link below for instructions.

https://community.tpg.com.au/t5/Accounts-and-Billing/Moving-your-TPG-services/m-p/17838#M1298

Regards,

Karl

[MonzurMarzia]

I have tried but it showing I need to select a new plan. I want my existing plan to my new house. Please show me the easiest way.

[KarlB]

Hi @MonzurMarzia,

More than likely you are on a plan that is no longer available, or you are currently on an ADSL service and NBN is available at your new address.

What plan are you currently on?

Regards,

Karl

[MonzurMarzia]

Hi Karl, 
I am on NBN FTTN Broadband SL Bundle Standard without contract. Everytime I select moving home, it takes me to the plan change window.

[KarlB]

Hi MonzurMarzia,

I was able to find your account from your username. I have requested for someone from our Sales team to give you a call back, to help you through the process of relocating your service.

Regards,

Karl