Moving Home

MonzurMarzia
Level 2

Hi, I just moved to my new home and I am trying to reach you guys from the last 5days to move my connection to my new address! Please help me out!! I need to change it ASAP!!!

5 REPLIES 5
KarlB
Moderator

Hi @MonzurMarzia,

 

The easiest way to relocate your service is from our website. Please see the link below for instructions.

 

https://community.tpg.com.au/t5/Accounts-and-Billing/Moving-your-TPG-services/m-p/17838#M1298

 

Regards,

Karl

MonzurMarzia
Level 2
I have tried but it showing I need to select a new plan. I want my existing plan to my new house. Please show me the easiest way.
KarlB
Moderator

Hi @MonzurMarzia,

 

More than likely you are on a plan that is no longer available, or you are currently on an ADSL service and NBN is available at your new address.


What plan are you currently on?

 

Regards,

Karl

MonzurMarzia
Level 2

Hi Karl, 
I am on NBN FTTN Broadband SL Bundle Standard without contract. Everytime I select moving home, it takes me to the plan change window.

KarlB
Moderator

Hi MonzurMarzia,

 

I was able to find your account from your username. I have requested for someone from our Sales team to give you a call back, to help you through the process of relocating your service.

 

Regards,

Karl