Moving Home

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Level 1a

I've been trying to complete the online Moving Home form since 11.05.20, tried 5 times however, it always gives me an error on Step 9 as below. I called 131423 and was on hold for 45 mins, then called 1300865274 and was on hold for 3 hours. This is very poor service by TPG, I mean providing an online service for Moving Home which doesn't even work. 

 

Unfortunately there was an unexpected error when submitting your registration.
We apologise for the inconvenience caused.
Please contact TPG Customer Service on 13 14 23 for further assistance.
When contacting TPG, please quote this error code: < E:sqcsp:fail >

 

It's like TPG thinks we have a world of time on our hands to sit and keep filling forms and be on hold to talk to an operator for hours. Disappointed much...

3 REPLIES 3
Moderator

Hi @avijeetsingh7 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Level 1a

Hi @KarlB , 

Thank you, but I managed to talk to someone in moving home team and get this sorted. 

 

Regards,

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Moderator

Hi @avijeetsingh7 

 

Good to hear. Have a nice day.

 

Regards,

Karl