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NBN Broadband

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Level 1a

A couple of months ago I asked to upgrade my NBN package to get a higher speed (I am using ADSL over Copper) - this was completed quickly and efficiently and I was getting up around 50Mbps.  Some weeks later TPG contacted me and advised I was paying for a package / speed higher than what could be achieved across copper and said they would adjust things down and refunded me some credit.

 

Ever since then I am lucky to get 17Mbps

 

Thoughts?

 

1 REPLY 1
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Moderator

Hi @rasdella 

 

Thanks for raising this to us. To better understand the situation, we'd like to get your account details (Username/Customer ID together with the address on file).

 

For your reference: How do I private message (PM) in the community 

 

Regards, 

 


@rasdella wrote:

A couple of months ago I asked to upgrade my NBN package to get a higher speed (I am using ADSL over Copper) - this was completed quickly and efficiently and I was getting up around 50Mbps.  Some weeks later TPG contacted me and advised I was paying for a package / speed higher than what could be achieved across copper and said they would adjust things down and refunded me some credit.

 

Ever since then I am lucky to get 17Mbps

 

Thoughts?