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NBN Cancellation

Level 2



I want to cancel my NBN effective immediately! I am not locked in a contract. 


Please advise how should I cancel because when I tried to call this afternoon (28 Nov 2022) I was spoken to rudely by the staff, raising his voice at me when i queried about the confusing billing matters. 


Also, I was just notified as well that there is a 30-days notice period which I am liable to pay up to. Why wasn't this notified when I sign up NBN with TPG?


Never once in all my email and phone correspondence hat the 30-days notice period mentioned. I want the refund for the 30-days period if it is already charged, or to stop it from charging if the payment hasn't gone through! 




Hi @nelsontio1112


We regret to read that you've decided to terminate your service.


Shoot me a PM with your TPG username or customer ID number for us to raise your request.