NBN Cancellation

[winner]

Hi,

Please cancel my NBN service immediately. For account detail you can have a look at TPG ticket#XXXXXXX.

Thank you very much.

[winner]

Btw, no need to call me as most of the time I cannot pick up the phone. I can PM you if you need more detail, and then please just email me a written cancellation confirmation.

Thank you.

[BasilDV]

Hi @winner,

Welcome to the community!

We regret to hear that you've decided to cancel the account.

Please shoot me a private message with your TPG username or customer ID number along with the best email address to contact you and the reason for your decision.

Kind regards,

BasilDV

[winner]

Here what I got when I tried to PM:

You have reached the limit for number of private messages that you can send for now. Please try again later.

[winner]

.. what is the limit? I've sent zero PM here before.

[winner]

ok.. it seems to be sent now.

[Will]

Hi @winner

Thanks for your PM.

As noted in the email reply that you received, this has been forwarded to an Account Specialist to assist you with your request.

Since you mentioned that you prefer not to be called via phone, I'll advise the Account Specialist to contact you through email instead.

Regards,

[winner]

Hi,

Please just cancel my account, I am already transferring to a different provider.

Also as Ticket#937XXXX

I receive no internet service from TPG since 9th April 2019 morning time, but my credit card is debited again:
NBN FTTB 50 with Voice
Package Period 20/04/2019 to 19/05/2019

I would appreciate it very much if you can give me a refund. I am no longer in contract and actually has been with TPG for many years already.

Thank you very much for your help.

[Riezl]

Hi @winner, we'll forward your message to our Accounts Team.

Further updates will be provided via email as soon as it becomes available.

Let us know should you have further queries. Thank you.

[winner]

Hi,

Can you please ensure my line is released ASAP? Until now my new provider still cannot provide the service because they said that the line is not released from the FRONT and BACK end. That way the line/port will be available for other NBN service provider.

Thank you very much for your help.