I contacted the customer support to set up NBN at my new location and signed up with a 18month contract, however, due to some issues I cannot move into this property and I have to cancel my order.
My previous NBN service was no loc-in contract.
What is the procedure to cancel my previous plan + my new order?
Welcome to TPG Community!
I was able to locate your account using your Community details and will arrange a call from our Accounts team tomorrow to discuss the process of cancelling your order.
Please shoot me a private message with your preferred time and best number to be contacted.
Here's the link on how to private message in the community.
I understand that one of our account specialist was able to get in touch with you yesterday and discussed the matter we have raised. The application regarding the transfer of service has been confirmed withdrawn.
Thank you for letting us help you with this matter and let us know should you need further assistance.