Need to change number to get code

[RebeccaG86]

Hi there, I just signed up today and was sent an email that I could log into track modem delivery. when I went to log in, I noticed the last threee digits were wrong. I’ve accidentally put in the wrong number and need to change so I can get the code and log in

[BasilDV]

Hi @RebeccaG86 

The request needs to be directed to our Privacy Team.

Just fill our the secure form here.

A case manager will be in touch with you once available.

BasilDV

[BasilDV]

Hi @RebeccaG86 

The request needs to be directed to our Privacy Team.

Just fill our the secure form here.

A case manager will be in touch with you once available.

BasilDV

[RebeccaG86]

I’ve already filled in the id form. They text me to confirm it…. Why haven’t they just changed the wrong number on my account to the correct number they messaged on? 😂

Why do you not have live chat so I can get it sorted in real time instead of having to wait up to 3 days for it to be sorted?

[BasilDV]

Hi @RebeccaG86 

We take cybercrime seriously to protect our customers.

This is a high risk transaction, which required to have a full verification before we apply any changes.

Let us know if you need further assistance.

BasilDV